Return Policy
Last updated: June 10, 2026
At Atlanta Rose, we do everything we can to ensure our customers are satisfied. However, we understand that there may be situations where you wish to return a product. Below, we clearly explain our return policy. If you are unsure about anything, please contact us first at info@atlanta-rose.com — we are happy to help.
1. How we work
Atlanta Rose operates on a direct-from-supplier model. To reduce waste and lower our carbon footprint, we do not hold large inventory ourselves. Items that are not in stock are shipped directly from our supplier (located in China). This means that returned items must also be sent back to our supplier’s return address in China.
2. Return period and registration
- You may request a return within 14 days of receiving your order by contacting us at info@atlanta-rose.com.
- Returns can only be requested after you have physically received the item.
- When requesting a return, please always include your order number and a valid reason for the return.
- Once approved, we will provide you with the return address of our supplier.
3. Conditions
- A valid reason is required for all return requests.
- Items must be unused, unworn, unwashed, undamaged, and in their original condition, including all tags and labels attached.
- Trying on is allowed, but wearing the item is not.
- Sale items cannot be returned without a valid reason.
- Ordering multiple sizes with the intention of returning part of the order is not permitted.
- For hygiene reasons, certain items are excluded from returns (such as underwear, swimwear, and jewelry), unless they are unopened and unused.
4. Return costs and process
- Return shipping costs are fully the responsibility of the customer, including international shipping and any customs fees.
- Items must be returned to our supplier’s return address in China.
- The customer is responsible for shipping, costs, and tracking the return shipment.
- We always recommend using a tracked shipping method. Without proof of shipment, we cannot process a return.
5. Customer-friendly alternatives
Because international returns can be expensive and time-consuming, we are happy to discuss alternative solutions such as partial refunds or discounts. These alternatives are always agreed upon via email. Please contact us at info@atlanta-rose.com before returning any items.
6. Defective, incorrect, or damaged items
If there is an issue with your order — for example regarding size, fit, or quality — please contact us within 14 days of receiving your order and include clear photos and a description of the issue.
Without photos and a description, we cannot process your claim and a return or refund may not be possible.
With this information, we will work with you to find a suitable solution as quickly as possible.
7. Refunds
Refunds are only issued after the returned item has been received and approved at our supplier’s return address in China.
Once approved, refunds will be processed within 14 days to the original payment method.
Original shipping costs are non-refundable.
8. Cancellations
Orders cannot be cancelled once they have been placed and are being processed.
Refunds or chargebacks cannot be initiated before the item has been delivered and received.
If you have any questions or issues with your order, please contact us first at info@atlanta-rose.com instead of initiating a chargeback or refund request.
9. Liability
- We are not responsible for lost packages if tracking shows the item was delivered to the address provided by the customer.
- Incorrect shipping addresses are the responsibility of the customer.
- Any address errors must be reported within 24 hours of placing the order via info@atlanta-rose.com.
Contact
If you have any questions or need more information, please contact us at:
Atlanta Rose
https://atlanta-rose.com
info@atlanta-rose.com
